FAQ's

Orders are typically processed within 1–2 business days. Standard shipping usually takes 3–7 business days depending on your location. You will receive a tracking number once your order has shipped.

Yes, we offer free standard shipping on all U.S. orders over $75. Shipping fees for orders under $75 are calculated at checkout.

Currently, we only ship within the United States. We hope to offer international shipping in the future.

We want you to shop with confidence at Theodora Store. Please review our return policy below:

Returns & Exchanges
Returns or exchanges are accepted within 14 days of receiving your order, provided the item is unused and unopened in its original packaging.

Change of Mind
If you wish to return an item due to a change of mind, the return shipping cost and original shipping fee will be deducted from your refund amount.

Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will provide a full refund or replacement at no additional cost to you.

To request a return, please contact our customer support team with your order number and details of the issue.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos. We will resolve the issue as quickly as possible.